Our community focus, organizational structure and use of technology provides greater value to our clients.  

Phoenix Rising Management Group provides value to our customers through our unique business model; community focus, organizational structure and use of technology.  We look different, act different and are different than our competitors. 

Community: Phoenix believes it is essential to firmly establish ourselves within any community in which we operate.  We need to be near our clients in order to respond to requirements in a timely manner.  Essentially, we are providing on-site management at portfolio prices.  We are involved in our communities.  We identify and actively participate in community organizations, representing our clients’ interests and reporting developments to our Association Leaders.  We understand what is taking place in your community because we are involved.   

Structure:  Phoenix uses the team approach to property management.  The designated Property Manager works directly for the Board of Directors.  The Property Manager’s efforts are guided by an Action Item List, which is developed in conjunction with the Board and prioritized by the Board President.  The Property Manager provides frequent updates to the Board.  The manager is focused on high value requirements as identified by the Board.  Other routine and special requirements are handled by different staff elements in order to minimize distractions to the Property Manager.  Our Capital Repairs Team manages all capital investments in excess of fifty thousand dollars.  We have a fully staffed janitorial and maintenance department which directly oversees the work of any third party janitorial or other contractors at your facility and can provide routine handyman services.  Our fully staffed Owner Services Division manages all administrative functions for our clients including scheduling, closings, refinancing, correspondence and violations.  Our Finance and Accounting Department interacts directly with the Board Treasurer and manages all facets of the Association’s, financial management.  This unique structure reduces administrative demands placed on the Board, facilitates communication and maximizes the use of the property manager’s time.  Most importantly, this model works and provides value to our clients now.   

Technology:  Phoenix will provide you with two Association Web Sites; one public and one private (www.PhoenixRisingGroup.com).  Your private web site is secure and accessible only with a unique user name and password.  These sites serve as an invaluable tool with which to communicate with the association.  Through the private web site, Association members will be able to access our proprietary web based software called Phoenix Rising Integrated Software Modules (PRISM).  PRISM tracks all association issues and work orders.  PRISM enables the Association members to communicate issues, assists the Board in the exercise of its’ fiduciary oversight and enables Phoenix Management to establish accountability within the staff.